FAQ

FAQ

How long does shipping take?

After we receive your order, we immediately start working on crafting your frames. Normal shipping times within the United States take between 3 to 5 business days after the frames and lenses are prepared for shipping. 

I want to try out the frames before I decide. Can I do that?

We know, we know…it’s hard to pick just one. No matter what frames you decide on, there is a 14-day returns policy. If you prefer to try a different frame, you can do so. 

Will my frames last a long time?

Rest easy. Know that when you buy our frames, you’re only getting the highest quality materials: stainless steel, scratch-resistant lenses and hand-polished Italian Acetate. Plus, we’ve designed each of our frames to be comfortable to wear all day long. You’ll barely notice they’re there.

How do I order prescription lenses?

Ordering frames with your lens prescription is easier than you think. After you add your lenses to your cart, you'll be prompted to upload a picture of your prescription, have us contact your doctor, or simply send it to us later. Don’t forget, while you’re choosing your lenses, you can also make your lenses blue light to protect your eyes from harmful UV rays that can damage your retina.

Can I use my vision insurance?

We’re working on offering vision insurance with prescription eyewear. The best way to know when it’s available is to become a part of our exclusive Vicci Club where you’ll get access to special discounts, notified of new collections and more! It’s free to join.